Account Manager, Client Growth
Atlanta, GA 40 hours per week, core hours 9am to 3pm EasternFull timeRemote first, Atlanta satellite office by appointmentOpen now
$85,000 to $112,000 per year, plus quarterly performance bonus
Talent pool vacancy. Your application stays on file for twelve months.
About the role
Be the named account manager our clients are promised: one person who knows their business, owns the plan and answers for the results.
Every subscription includes a named account manager. That is not a service desk role. You hold the commercial relationship, you set the priorities with the client and you coordinate the specialist pods delivering the work.
You will manage twelve to sixteen accounts. You will know their margins, their sales cycle, their seasonality and the internal politics that decide whether a recommendation gets approved.
You are also the early warning system. Retention problems are visible weeks before a cancellation email, and spotting them is a measured part of this job.
- Requisition
- FPM-ACC-1129
- Reports to
- Director of Client Services
- Team
- Client services team of eight, each named on their own accounts
- Level
- Mid to senior · Full time
- Hours
- 40 hours per week, core hours 9am to 3pm Eastern
- Travel
- Up to 25 percent for client reviews across the Southeast
- Work setup
- Remote first, Atlanta satellite office by appointment
- Region
- South
A typical week in this role
- Preparing a monthly review that leads with revenue and ends with a decision
- Chasing a blocker inside the client's business so delivery is not stalled
- Rebalancing next month's plan across pods based on what is actually working
- Having a direct conversation about a result that missed
- Spotting an expansion opportunity the client has not asked for yet
- Writing the account note that means anyone can pick up the relationship tomorrow
Tools you will use
HubSpot · Our client workspace · Looker Studio · Google Workspace · Slack
What you will own
| Relationship ownership | Own twelve to sixteen client relationships as the single named point of accountability. |
|---|---|
| Commercial planning | Agree quarterly objectives with each client and translate them into a plan the pods can deliver. |
| Delivery coordination | Coordinate SEO, paid, social, content, web, lifecycle and analytics work into one coherent monthly program. |
| Performance reviews | Run monthly reviews focused on enquiries, pipeline and revenue, with clear decisions taken. |
| Retention | Identify risk early, escalate honestly and fix the underlying cause rather than the mood. |
| Expansion | Recommend plan changes when the evidence supports it, and only when it supports it. |
| Commercial administration | Own renewals, billing questions and contract changes with our finance team. |
Your first 90 days
Days 1 to 15
Meet every client in your book and document their commercial model in your own words.
Days 16 to 45
Run your first full review cycle with the director present and agree quarterly objectives.
Days 46 to 75
Take independent ownership of reviews, escalations and plan changes.
Days 76 to 90
Present a retention and growth plan for your whole book with risk ranked accounts identified.
How success is measured
These are the numbers reviewed with you every quarter. There is no hidden scorecard.
| Measure | What good looks like |
|---|---|
| Net revenue retention | Above 100 percent across your book |
| Logo retention | Above 92 percent rolling twelve months |
| Review cadence | Every client reviewed monthly with documented decisions |
| Client satisfaction | Average 4.5 or higher on quarterly surveys |
This role is probably not for you if
- You prefer to relay messages between the client and the delivery team
- You avoid the conversation when a month goes badly
- You want to sell an upgrade regardless of whether it is warranted
Qualifications
| Requirement | Standard we look for | Weighting |
|---|---|---|
| Client management | Four or more years owning commercial client relationships in marketing or professional services | Essential |
| Commercial fluency | Comfortable discussing margin, cost per acquired customer and lifetime value with an owner | Essential |
| Multi channel literacy | Understands enough of every channel to challenge a specialist constructively | Essential |
| Difficult conversations | Will deliver bad news early and directly | Essential |
| Work authorization | Authorized to work in the United States without sponsorship | Essential |
| Subscription or retainer background | Recurring revenue model experience | Advantage |
| Vertical depth | Healthcare, home services, professional services or ecommerce | Advantage |
Salary and benefits
$85,000 to $112,000 per year, plus quarterly performance bonus
| Base salary | Paid semi monthly in US dollars, reviewed every six months against national market data for Account Manager, Client Growth roles. |
|---|---|
| Performance bonus | Paid quarterly and tied to client retention and measured client results rather than billable hours or utilization. |
| Medical, dental and vision | Company funded medical, dental and vision from day one for you, with employer contribution toward dependents. |
| 401(k) | 401(k) with a four percent employer match, vested immediately, administered through our national provider. |
| Paid time off | 20 days of paid vacation, 11 federal holidays, unlimited sick leave and your birthday off. |
| Parental leave | 16 weeks fully paid for all new parents, with a phased return over the following month. |
| Learning budget | $2,500 per year for certifications, conferences and paid study time during work hours. |
| Equipment | MacBook Pro or equivalent, external monitor and a $750 home workspace allowance in your first month. |
| Office access | Access to your nearest satellite office by appointment when you want to work alongside colleagues. We do not entertain walk ins. |
Hiring process
1. Application review
A recruiter and the hiring manager read every Account Manager, Client Growth application within five business days. Nothing is filtered by keyword software.
2. Introductory call
Thirty minutes by video with the hiring manager about your work, your motivation and how you like to be managed.
3. Paid practical exercise
A realistic two hour task based on work you would actually do, paid at $250 whether or not you move forward.
4. Panel conversation
Sixty minutes with your future manager and one client facing colleague, including your walkthrough of the exercise.
5. Offer and references
A written offer with the salary band shown here, two references and a start date agreed around your notice period.
Questions applicants ask
Is this a talent pool vacancy
Yes. Every vacancy we publish is a talent pool vacancy. If this Account Manager, Client Growth opening is filled, your application stays on file for twelve months and is matched against comparable roles in any of our United States locations before we advertise externally.
Do I need to live in Atlanta
You need to be authorized to work in the United States and based within commuting distance of Atlanta for occasional in person client sessions. Day to day work is remote first.
Do you sponsor work visas
Not for this role. All United States vacancies require existing authorization to work in the United States without sponsorship now or in the future.
Is the salary range negotiable
The published range is real. Where you land inside it depends on the practical exercise, the panel conversation and your directly relevant experience. We do not ask for salary history.
How quickly will I hear back
Every applicant gets a written answer within five business days, including applicants we do not move forward with. Nobody is left waiting without a reply.
Ready to apply
The application takes about ten minutes. You will need your resume and a short answer to two questions about how you work.
Start your application