Contact
Talk to someone who does the work, not a sales desk
There is no qualification call before the real call. Whichever route you use below, the first person who replies is a senior marketer who can answer a technical question about your account on the spot.
- One working day response on new enquiries
- Same working day on anything live and broken
- No discovery call required before an answer
- Written answers, so you have a record
New enquiries
hello@firstpersonmarketing.com
Answered by a strategist within one working day. Include your website and roughly what you spend now.
Existing clients
Your named strategist, or support@firstpersonmarketing.com
Anything live and broken gets a same working day response. Quote your account name.
Working hours
Monday to Friday, 8am to 6pm Central
Out of hours we monitor spend alerts on live accounts and act if something is burning budget.
Where we are
United States, remote-first team
We work with clients internationally, on US working hours, and we say so before you sign.
Fastest route to a useful answer
The audit is quicker than a call, and you get more
A 30 minute intro call gives you our opinion. The audit gives you a written read of your funnel, three draft milestones and a plan recommendation, and it takes about 10 minutes of your time. That is why we point almost everyone there first.
- About 10 minutes of questions, no credentials needed
- Written report within 5 working days
- A 10 digit reference number so nothing gets lost
- Honest decline if we are not the right fit
What to include so we can answer properly
Vague enquiries get vague answers. Four lines is usually enough for us to say something useful.
- Your website
- So we can look before we reply rather than ask you to describe it.
- What you spend now
- Plan fee plus media, roughly. It changes what advice is honest.
- The number you care about
- Orders, demos, booked jobs or revenue. Tell us which one is under pressure.
- Your deadline
- A launch, a season or a board meeting. It changes the order of work.
- Existing reference number
- If you have already taken the audit, quote it and we pull up your record instantly.
Complaints and escalation
If something has gone wrong, email your named strategist and copy escalations@firstpersonmarketing.com. A director acknowledges within one working day and responds in writing within five, including what we are changing.
Privacy and data requests
To access, correct or delete your data, email privacy@firstpersonmarketing.com quoting any reference number you hold. We confirm completion in writing, normally within five working days. See the privacy policy for detail.
Start with the audit, not a sales call
Ten minutes of questions, a written report in five working days, and an honest answer about whether we should work together.