Terms and Conditions

1. Your account

• Give accurate details and keep them up to date.
• Keep your password private. You're responsible for activity under your account.
• Tell us straight away if you think someone else has access to your account.
• Accounts are for business use by people aged 18 or over.

2. Using the portal

The portal lets you start and cancel marketing services, follow and approve work, request tasks, see time logged, download invoices and agreements, and contact support.

Users you invite act on behalf of your organization within the role you give them.

3. Services, approvals and fees

• Starting a service means you accept its Service Level Agreement.
• Finished work waits for your approval. If you don't approve or request changes within 5 working days, it's approved automatically.
• Services that use plan hours require an active marketing plan. Plans have a fixed monthly price and number of hours; unused hours roll over one month, and extra hours are charged at the plan's rate.
• All payments are collected in advance by our payment provider, Stripe. Plans are paid when chosen and renew automatically on the 1st of each month; fixed-price services are paid before work starts.
• If a payment fails, the services it covers are suspended until it's paid.
• You can cancel a service at any time; it ends at the end of that calendar month.
• Our 90-day money-back guarantee is described in our Guarantee Terms.

4. Acceptable use

• Don't try to access other people's accounts or data, or interfere with the portal's security or operation.
• Don't upload or send content that is unlawful, harmful or that you don't have the right to share.
• Don't use automated tools to create accounts, sign in or send messages through our forms.

5. This website

The information on this website describes our services and prices. If anything here differs from your Master Services Agreement, a Service Level Agreement or the prices shown in your portal, those documents and the portal take priority.

Links to other websites, such as Trustpilot, are provided for your convenience. We aren't responsible for their content.

The text, design and logo on this website belong to First Person Marketing. Please don't copy them without our permission.

6. Ending your account

You can ask us to close your account by opening a support ticket or emailing info@firstpersonmarketing.com. Services must be cancelled first; invoices for work already done remain payable.

We may suspend or close accounts that break these terms or put the portal or other clients at risk.

7. Changes

We may update these terms. When we make important changes we'll tell you in the portal or by email before they take effect.