“We used to get maybe one review a month. The request emails go out automatically now and every review gets a reply within a day or two, including the grumpy ones.”Sarah MitchellOnline review management, Oct 2026English
Online reputation management
(monthly, done for you)Control what people find when they search your name
Monitor and improve what people find about your business across search and social.
On any plan, from $790 a month
- 4.8/5 from 14 client reviews
- 90-day money-back guarantee
- Cancel any month
The problem
People search your name before they buy. Negative results or outdated pages on the first page of Google can cost you customers without you knowing.
Best for businesses with negative search results or press; founders and brands with a public profile; companies after a rebrand or incident.
- Negative results appear when people search for you
- Outdated pages describe your business wrongly
- You find out about bad mentions too late
How we fix it
- We audit what appears for your name
- We create and promote positive content to improve results
app.firstpersonmarketing.com
How online reputation management works
Each step is a task in your client portal. You see the hours logged against it, and nothing is marked done until you approve it.
- 1
Reputation audit
Analytics team
We review your search results and mentions
- 2
Brand monitoring setup
Development team
We set up brand monitoring
- 3
Positive content plan
Strategy team
We plan positive content to publish
- 4
Search results improvements
Marketing team
We work to improve what ranks for your name
- 5
Monthly reputation report
Analytics team
You get a monthly reputation report
What you get
A reputation audit of your search results
Brand monitoring set up
Positive content and search result improvements, reported monthly
What to expect
Typical timelines. Results depend on your market, budget and starting point.
First 5 days
We review where you stand today: your reviews, profiles or hiring channels, depending on the service.
Month 1
The first work goes live after your approval, such as review responses, job campaigns or strategy sessions.
Month 3 and on
Monthly reports show the trend, so you can see what changed since you started.
What clients say
All reviews
“Klarer 90-Tage-Plan statt einer endlosen Präsentation. Wir wussten danach genau, wo unser Budget hingehört und was wir zuerst angehen.”Lena HoffmannMarketing strategy, Oct 2026Deutsch
“We're a two-location dental practice and were basically invisible on Google Maps. Three months in, the second office finally shows up when you search from the neighborhood next door. I like that I can see exactly what they worked on each week in the portal instead of getting a vague monthly email.”Megan R.Local SEO, Oct 2026English
From $790 a month
Runs on your plan hours, from $65 an hour on our largest plan instead of our $95 standard rate. Unused hours roll over.
- Starter, 10 hours for $790 a month: for one or two ongoing services, like SEO or social media.
- Growth, 25 hours for $1,800 a month: for a mix of services across search, ads and content.
Sign-up takes about 2 minutes. Your first task is due within 5 days of starting the service.
Choose my plan90-day money-back guarantee. Ask us a question
Included
- Brand mention monitoring
- Search results improvement
- Monthly reputation report
What we need from you
- The searches that matter most, like your brand name
- Background on any issues
- Approval on content we create
Who works on online reputation management
Each step goes to the team that specializes in it. Every task is checked before it reaches you, and your portal shows which team did it and the hours it took.
- Analytics teamAudits, tracking data and reports
- Development teamSetup, tracking, integrations and builds
- Strategy teamPlans, research and priorities
- Marketing teamAds, SEO and optimization
90 days or your money back
Try us for 90 days. If you're not happy with the progress, you get your money back.
Questions about online reputation management
Can you remove negative results?
Only in limited cases, such as content that breaks a platform's rules. Mostly we improve what appears above them.
How long does it take?
Search results change gradually, which is why this runs monthly.
Who does the work?
Specialists from our Analytics, Development, Strategy and Marketing teams. Each task is checked before it reaches you, and shows which team did it and the hours it took.
Can I start with just online reputation management?
Yes. The Starter plan (10 hours a month) suits one or two ongoing services, so online reputation management can run on its own, alongside any agency you already use. You can start other services later from your client portal.
Is there a long contract?
No. Plans renew monthly and you can change or cancel from the Billing page in your client portal. A cancelled service ends at the end of that calendar month.
How is online reputation management billed?
It runs on your monthly plan hours, at a lower rate than our $95 standard. Unused hours roll over to next month, and extra hours are billed at your plan rate.
Can I get my money back?
Yes. Every monthly plan has a 90-day money-back guarantee. Every task also waits for your approval, and you can ask for changes.
Get a free recommendation
Not sure online reputation management is what you need? Tell us your website, goal and budget. We'll reply by email with the services and monthly hours we'd suggest. Free, and you don't need an account.
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