“We used to get maybe one review a month. The request emails go out automatically now and every review gets a reply within a day or two, including the grumpy ones.”Sarah MitchellOnline review management, Oct 2026English
Online review management
(monthly, done for you)More good reviews, and every review answered
Get more good reviews and respond to every review quickly and professionally.
On any plan, from $790 a month
- 4.8/5 from 14 client reviews
- 90-day money-back guarantee
- Cancel any month
The problem
Reviews affect who customers choose and how you rank locally. Most happy customers don't leave one unless asked, and unanswered reviews look careless.
Best for local businesses on Google and Yelp; businesses with few reviews compared to competitors; teams without time to reply to reviews.
- Happy customers never leave reviews
- Competitors have more reviews and rank above you
- Reviews go unanswered for weeks
How we fix it
- We ask your real customers for reviews at the right time
- We reply to every review with templates you approve
- We report themes so you can act on feedback
app.firstpersonmarketing.com
How online review management works
Each step is a task in your client portal. You see the hours logged against it, and nothing is marked done until you approve it.
- 1
Review profiles audit
Analytics team
We review your profiles on Google and other sites
- 2
Review request flow
Development team
We set up a review request flow
- 3
Response templates
Content team
We write reply templates for you to approve
- 4
Review replies
Content team
We reply to reviews as they arrive
- 5
Review insights report
Analytics team
You get a review insights report
What you get
Review request campaigns to your customers
Response templates and replies to every review
Review insights showing themes and trends
What to expect
Typical timelines. Results depend on your market, budget and starting point.
First 5 days
We review where you stand today: your reviews, profiles or hiring channels, depending on the service.
Month 1
The first work goes live after your approval, such as review responses, job campaigns or strategy sessions.
Month 3 and on
Monthly reports show the trend, so you can see what changed since you started.
What clients say
All reviews
“Klarer 90-Tage-Plan statt einer endlosen Präsentation. Wir wussten danach genau, wo unser Budget hingehört und was wir zuerst angehen.”Lena HoffmannMarketing strategy, Oct 2026Deutsch
“We're a two-location dental practice and were basically invisible on Google Maps. Three months in, the second office finally shows up when you search from the neighborhood next door. I like that I can see exactly what they worked on each week in the portal instead of getting a vague monthly email.”Megan R.Local SEO, Oct 2026English
From $790 a month
Runs on your plan hours, from $65 an hour on our largest plan instead of our $95 standard rate. Unused hours roll over.
- Starter, 10 hours for $790 a month: for one or two ongoing services, like SEO or social media.
- Growth, 25 hours for $1,800 a month: for a mix of services across search, ads and content.
Sign-up takes about 2 minutes. Your first task is due within 5 days of starting the service.
Choose my plan90-day money-back guarantee. Ask us a question
Included
- Review request campaigns
- Response templates and replies
- Review insights
What we need from you
- Access to your review profiles
- A way to reach recent customers, such as email
- Approval on reply templates
Who works on online review management
Each step goes to the team that specializes in it. Every task is checked before it reaches you, and your portal shows which team did it and the hours it took.
- Analytics teamAudits, tracking data and reports
- Development teamSetup, tracking, integrations and builds
- Content teamCopy, articles and publishing
90 days or your money back
Try us for 90 days. If you're not happy with the progress, you get your money back.
Questions about online review management
Do you write fake reviews?
No. We ask real customers for reviews. Fake reviews break platform rules and the law.
Do you reply to negative reviews?
Yes, using templates agreed with you, and we flag serious ones before replying.
Who does the work?
Specialists from our Analytics, Development and Content teams. Each task is checked before it reaches you, and shows which team did it and the hours it took.
Can I start with just online review management?
Yes. The Starter plan (10 hours a month) suits one or two ongoing services, so online review management can run on its own, alongside any agency you already use. You can start other services later from your client portal.
Is there a long contract?
No. Plans renew monthly and you can change or cancel from the Billing page in your client portal. A cancelled service ends at the end of that calendar month.
How is online review management billed?
It runs on your monthly plan hours, at a lower rate than our $95 standard. Unused hours roll over to next month, and extra hours are billed at your plan rate.
Can I get my money back?
Yes. Every monthly plan has a 90-day money-back guarantee. Every task also waits for your approval, and you can ask for changes.
Get a free recommendation
Not sure online review management is what you need? Tell us your website, goal and budget. We'll reply by email with the services and monthly hours we'd suggest. Free, and you don't need an account.
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