Privacy Policy

1. What this website collects

• When you send a message: your name, email address, and anything else you choose to add, such as your website, goal, monthly budget, topic and message. We also record the page you sent it from and the country your connection comes from.
• To stop spam: your IP address, kept for up to 1 hour to limit each visitor to 5 messages an hour. The spam check runs in your browser and doesn't collect personal data.
• Your country choice in the footer, saved only in your own browser. See our Cookies page.

We don't use analytics, tracking or advertising tools on this website.

2. What the client portal collects

• Account details: first and last name, email address, and your password, which we store only as a salted hash and can never read.
• Profile and company details you add: job title, phone, company name, address, VAT and Chamber of Commerce numbers.
• Billing details: invoice email and company details. Card and bank details are entered on Stripe's payment pages and stored by Stripe, our payment provider; we never see or store them.
• What you do in the portal: services, tasks, approvals, comments, support tickets and notification settings.
• Security data: an active sign-in session while you are signed in, and failed sign-in attempts linked to your email or IP address for 15 minutes.

3. Why we use it

• To answer the messages you send us. Each message is saved as a support ticket so our team can reply.
• To give you access to the portal and keep your account secure.
• To deliver the services you start, and to show you their progress.
• To invoice you and keep the records the law requires.
• To answer your support tickets and send the notifications you choose.

We don't sell your data and we don't use it for advertising.

4. Where it's stored

This website and the portal run on Cloudflare's network. Messages, your account, sign-in data, company and billing details, services, tasks, time records, invoices and support tickets are stored with Cloudflare, which acts as our service provider.

Payments are handled by Stripe. Some images on this website, such as country flags and platform logos, load from flagcdn.com and cdn.simpleicons.org, which receive your IP address as part of any normal web request.

5. How long we keep it

• Messages sent through this website: as long as we need them to answer you and keep a record of our conversation, unless you ask us to delete them.
• Account and service data: for as long as your account is open.
• Invoices and billing records: as long as tax law requires.
• IP addresses used to limit messages: up to 1 hour.
• Failed sign-in records: 15 minutes. Sign-in sessions: until they expire or you sign out.

6. Your rights

You can see and correct most of your data on your Profile and in Settings, and download a copy under Settings > Your data. You can also ask us to access, correct, delete or restrict your data, or object to how we use it.

Email info@firstpersonmarketing.com or open a support ticket. If you're in the EU or UK, you can also complain to your data protection authority.

7. Changes

If we change this policy in an important way, we'll tell you in the portal or by email, and update the date on this page.