Cancel any time. Fair refunds.

Monthly services

You can cancel any time. When you cancel, the service stops at the end of the month you have paid for, and you are not charged again.

If the first month is not what you hoped for, tell us within 14 days of your first payment and we will refund that first month.

One-time projects

If we have not started your project, you get a full refund.

If we have started, we refund the part of the work we have not done yet.

If we deliver something that does not match what your package says it includes, we will fix it, or refund you if we cannot.

Ad spend and fees paid to other companies

Money you pay to an ad platform, like Google or Meta, goes to that company, so we cannot refund it. This is why we show our fee and your ad budget separately.

Domain names cannot be refunded once they are registered, because we pay the registry right away.

How to ask

Email billing@firstpersonmarketing.com with your order details. We reply in plain words and tell you what happens next.